Terms & Conditions

1. Introduction

Welcome to Rutland Pet Supplies. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

2. About Us

Rutland Pet Supplies is a family-run business providing pet food, animal feed, bedding, treats, accessories, and related products throughout Rutland and surrounding areas via our delivery service.

3. Eligibility

By placing an order, you confirm that:

You are at least 18 years old.
The information you provide is accurate and complete.
You are legally capable of entering into a binding contract.

4. Products

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

Product images are for illustration purposes only.
Packaging may differ from images shown.
Product availability is subject to stock levels.
We reserve the right to discontinue or modify products without notice.

5. Pricing

All prices are displayed in GBP (£).
Prices include VAT where applicable.
Prices may change without prior notice.
We reserve the right to correct pricing errors before processing an order.

6. Orders

Submitting an order does not constitute acceptance.

Your order is accepted only when:

Payment has been authorised; and
We confirm your order by email or dispatch your goods.

We reserve the right to refuse or cancel any order for reasons including:

Product unavailability
Pricing errors
Payment issues
Suspected fraudulent activity

7. Payment

We accept payment through the payment methods available during checkout.

Payment must be received in full before your order is processed.

8. Delivery

Rutland Pet Supplies currently operates as a delivery-only service within Rutland and selected surrounding areas.

Delivery times are estimates and may vary due to:

Weather conditions
Traffic
Supplier delays
Circumstances beyond our reasonable control

While we aim to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

9. Returns & Refunds

Our Returns Policy forms part of these Terms & Conditions.

Generally:

Returns are accepted within 14 days of delivery.
Items must be unused, unopened, and in their original packaging.
Opened pet food, used bedding, or damaged toys cannot be returned unless faulty.
Faulty or incorrect items should be reported within 48 hours of delivery.

Approved refunds will be made to the original payment method.

10. Product Information

Pet nutrition and feeding recommendations vary depending on breed, age, weight, and health.

Customers are responsible for ensuring products are suitable for their animals.

If your pet has medical or dietary requirements, please consult your veterinary professional before changing diets or using supplements.

11. Promotions & Discounts

From time to time we may offer:

Promotional prices
Discount codes
Seasonal offers

Unless otherwise stated:

Promotions cannot be combined.
Offers have no cash alternative.
Promotions may be withdrawn at any time.

12. Customer Accounts

If you create an account, you are responsible for:

Maintaining the confidentiality of your password.
Restricting access to your account.
Ensuring all account information remains accurate.

We reserve the right to suspend or terminate accounts used fraudulently or in breach of these Terms.

13. Intellectual Property

All website content, including:

Text
Logos
Images
Graphics
Product descriptions
Website design

is owned by or licensed to Rutland Pet Supplies and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

14. Acceptable Website Use

You agree not to:

Use the website unlawfully.
Attempt to gain unauthorised access to our systems.
Upload malicious software or harmful code.
Copy website content without permission.
Interfere with the operation of the website.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

Their content
Privacy practices
Availability
Products or services they provide

Accessing third-party websites is at your own risk.

16. Limitation of Liability

To the fullest extent permitted by law, Rutland Pet Supplies shall not be liable for:

Indirect or consequential losses
Loss of profits
Business interruption
Loss of data
Delays outside our reasonable control

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

18. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of any updated Terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Rutland Pet Supplies

Email: info@rutlandpetsupplies.com

Telephone: 07860 112 583

Website: https://rutlandpetsupplies.com