Shipping Policy

Introduction

At Rutland Pet Supplies, we are committed to providing a reliable and convenient delivery service for pet owners throughout Rutland and selected surrounding areas.

This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

Delivery Areas

We currently offer delivery within Rutland and selected neighbouring areas.

If you are unsure whether we deliver to your location, please contact us before placing an order.

We reserve the right to amend our delivery areas at any time.

Order Processing

Orders are typically processed within 1–2 business days following successful payment.

Orders placed on weekends or public holidays will be processed on the next available business day.

During busy periods, promotions, or seasonal demand, processing times may be slightly longer.

Delivery Times

We aim to deliver orders as quickly as possible.

Estimated delivery times are:

• Local Deliveries: 1–5 business days
• Surrounding Areas: 2–7 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

• Weather conditions
• Traffic disruptions
• Supplier shortages
• Public holidays
• Circumstances beyond our reasonable control

Delivery Charges

Delivery charges, where applicable, will be clearly displayed during checkout before you complete your order.

From time to time, we may offer:

• Free delivery promotions
• Minimum spend delivery offers
• Special local delivery rates

Any promotional delivery offers will be subject to specific terms and conditions.

Delivery Instructions

Customers may provide delivery instructions during checkout.

While we will make every effort to follow reasonable instructions, we cannot guarantee that all requests can be accommodated.

Examples include:

• Safe place delivery
• Leaving with a neighbour
• Specific access requirements

Failed Deliveries

If a delivery cannot be completed due to:

• Incorrect address information
• Restricted property access
• Customer unavailability where attendance is required

we may:

• Rearrange delivery; or
• Apply an additional delivery charge where appropriate.

It is the customer's responsibility to ensure delivery information is accurate and up to date.

Order Tracking & Communication

Where available, customers may receive updates regarding the status of their order by email, telephone, or other communication methods.

If you have questions about an existing order, please contact us using the details provided below.

Product Availability

All orders are subject to product availability.

In the event that:

• A product becomes unavailable after an order is placed; or
• We are unable to fulfil part of an order,

we may:

• Offer a suitable alternative product;
• Contact you regarding available options; or
• Issue a refund for the unavailable item.

Damaged or Missing Items

Please inspect your order upon delivery.

If any item is:

• Damaged
• Incorrect
• Missing

please notify us within 48 hours of delivery.

Where appropriate, we may request photographs of damaged products or packaging to assist with our investigation.

Risk & Ownership

Ownership of products passes to you once full payment has been received and the goods have been delivered to the delivery address provided.

Responsibility for goods transfers to you upon successful delivery.

Delivery of Large or Heavy Items

Certain products, including bulk animal feed, bedding, and larger items, may require special delivery arrangements.

Where additional delivery requirements apply, we will contact you prior to dispatch.

Force Majeure

We shall not be liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Flooding
• Industrial disputes
• Transportation disruptions
• Government restrictions
• Supply chain interruptions

Changes to This Policy

We reserve the right to update this Shipping & Delivery Policy at any time.

Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Rutland Pet Supplies

Email: info@rutlandpetsupplies.com

Telephone: 07860 112 583

Website: https://rutlandpetsupplies.com